ROSEVILLE, Mich. (WJBK) - A Roseville family is furious after DTE turns off their power in another dispute over the installation of a smart meter.
The company says they've been trying to contact the homeowner for year but the family says they had no idea.
Roseville resident Ken Fitchett says DTE created a fire hazard at his home when they cut some wires.
"They did cut the power wires as you can see behind me and they left it in an unsafe manner because didn't even tape the ends off," he said.
DTE says it was attempting to install a smart meter, but a locked gate denied crews access which is against the law
The company says before Monday's shutoff, DTE Energy made three attempts to replace the meter at this customer's residence, but could not gain access to the yard. The company says it also mailed this customer four different times, dating back to 2014, but did not receive a response.
DTE says its crews made one final attempt Monday to change the meter but the gate was locked, and so service was safely cut. But Fitchett says that's not true.
"Cutting wires and leaving them live next to your house and walking away," he said. "I took a stick at 5 a.m. this morning and beat the wires away from the house."
This resident says his name is on the bill and he is unaware of any notifications from DTE.
"I haven't personally. I did not. If my wife's seen something I don't know," he said.
Fitchett says he does not have an issue with a smart meter his issue is with how they cut the wires.
"I don't have an issue with any meter if I have power I pay my bills. It's not like I didn't pay my bills," he said.
DTE says it’s committed to working with their customers to install the smart meters, and have successfully installed over 3 million meters since 2008.
They want customers who receive letters from them to respond right away. For now this resident says he wants one thing - to get it hooked back up.
"I've got 5 people living in a house that is ice cold," he said.
UPDATE: Fitchett says DTE restored power around 4 p.m.